Microsoft Power Apps Senior Technical Lead

Job Summary

This position entails leading the technical aspects associated with Canvas (Power) Apps, focusing on driving innovation and delivering high-quality solutions to meet business objectives.

Key Responsibilities

1. Lead the development and implementation of canvas (power) apps projects from inception to completion.

2. Design and architect innovative solutions using canvas (power) apps to address business requirements.

3. Collaborate with cross functional teams to ensure alignment of canvas (power) apps solutions with overall technical and business strategies.

4. Provide technical guidance and expertise to junior team members in the use of canvas (power) apps.

5. Conduct regular evaluations and assessments of canvas (power) apps projects to ensure adherence to best practices and quality standards.

6. Stay updated on the latest trends and developments in canvas (power) apps technology to continuously enhance technical capabilities.

Skill Requirements

1. Proficient in developing canvas (power) apps solutions for various business requirements.

2. Strong knowledge of microsoft power platform, specifically canvas apps.

3. Experience in designing and implementing complex workflows and data integrations using canvas (power) apps.

4. Ability to troubleshoot and resolve technical issues related to canvas (power) apps effectively.

5. Excellent communication and leadership skills to effectively lead technical teams and collaborate with stakeholders.

6. Strong analytical and problem-solving skills to identify and address technical challenges efficiently.

7. Proven track record of delivering high-quality solutions using canvas (power) apps within project timelines.

Other Requirements

Job Description – HR Digital Designer / Service Excellence Analyst

Client Context: Global HR Service Portal Transformation (Service Now HRSD + Microsoft Stack)

Role Overview

We are seeking an experienced HR Digital Designer / Service Excellence Analyst to support the transformation and scale-up of a global HR Service Portal. The role focuses on Service Now HRSD, knowledge management, tiered HR service models, and integration with Microsoft technologies such as Copilot and Workday. The role requires strong execution capability, hands-on configuration skills, and an experience-led mindset.

Key Responsibilities

• Design, configure, and enhance Service Now HRSD solutions, including Employee Center and HR Service Portal capabilities.

• Lead the expansion and governance of the HR Knowledge Base within Service Now, including lifecycle management, content quality, audits, and ownership models.

• Implement and support a tiered HR case management model (Tier 1–Tier 5), including assignment groups, routing logic, SLAs, and escalation paths.

• Enable a “one-way-in” HR experience where the HR Service Portal acts as a single entry point for employees and managers.

• Integrate Service Now HRSD with Microsoft technologies such as Copilot / Ask HR Agent and Share Point-based knowledge repositories.

• Collaborate on integrations with Workday to allow HR services to be triggered directly from the HR Service Portal.

• Design country-specific and role-based HR experiences across multiple geographies (23+ countries).

• Ensure consistency between web and Service Now Mobile App experiences, supporting mobile-first users.

• Work closely with HR Operations, Enterprise AI teams, and Microsoft platform teams to align technology with HR operating models.

• Support implementation delivery, configuration, testing, and rollout activities in an agile execution model.

Required Skills & Experience

• Strong hands-on experience with Service Now HRSD, Employee Center, and Knowledge Management modules.

• Experience designing and governing large-scale knowledge bases in Service Now or similar platforms.

• Understanding of tiered service delivery models and HR case management workflows.

• Experience working with Microsoft ecosystem tools such as Microsoft Copilot, Power Platform, Share Point, and Azure integrations.

• Familiarity with HR systems such as Workday and integration patterns between HR platforms.

• Ability to design role-based and country-specific digital experiences.

• Experience supporting global implementations across multiple regions.

• Strong stakeholder communication skills and ability to translate business needs into technical solutions.

Preferred / Nice to Have

• Experience with AI-driven HR self-service solutions (e.g., virtual agents, Copilot-based assistants).

• Exposure to Service Now Mobile App configurations.

• Consulting or large enterprise transformation experience.

• Agile / Scrum delivery experience.

Role Fit for MBAP Practice

This role aligns strongly with MBAP priorities by combining Service Now HRSD expertise with Microsoft Copilot and Power Platform integration, enabling AI-led, experience-first HR transformations at enterprise scale.