Support Lead

Job Summary

Provide senior functional AMS support for SAP Materials Management and Production Planning, ensuring stable procurement, inventory, planning and production execution processes.
Procure-to-Pay, inventory management, MRP, BOM, routing, production orders, order-to-stock, supply-chain execution, MM/PP integration with FI/CO, SD, EWM, TM, APO/SCM and logistics execution.

Key Responsibilities

Resolve MM/PP L2/L3 incidents and service requests related to purchasing, inventory, MRP, production planning, production orders, BOMs, routings and stock movements.

Analyse and correct process issues involving master data, purchase requisitions/orders, goods receipt/goods issue, invoicing dependencies and material availability.

Support production planning activities including MRP run issues, planning parameters, scheduling, capacity-related exceptions and order conversion support.

Troubleshoot cross-module integration issues with FI/CO, SD, warehouse/logistics execution, EWM, TM and APO/SCM where they affect procurement or production.

Perform configuration analysis and minor enhancements while following change-control, release and regression-testing processes.

Support priority incidents in material management and supply-chain areas, including workaround definition, RCA and preventive action tracking.

Maintain process documentation for procurement cycle execution, inventory management, stock movement, MRP simulation, BOM/routing maintenance and exception handling.

Work with business users to validate data quality, reduce recurring errors and improve user proficiency in high-volume sites.

Contribute to automation candidates such as purchase order checks, blocked invoices, material master validations and process health dashboards.

Support transition KT, shadowing and reverse shadowing for MM/PP processes and related integration touchpoints.

Skill Requirements

Mandatory skills

SAP MM

SAP PP

P2P and production planning

Inventory management

MRP

BOM and routing

Procurement and stock movement integration

FI/CO and SD integration awareness

L2/L3 AMS support

Optional / preferred skills

SAP EWM/TM

SAP APO/SCM

IDoc/interface troubleshooting

Automated process health dashboards

Manufacturing and quality process awareness

Other Requirements

Expected outcomes / KPIs

P1/P2 reduction in supply-chain areas

Ticket resolution SLA:

Process exception reduction

Master-data issue prevention

Regression quality for MM/PP changes