SME - Desk Side Services, AMT Asset Management Software

Job Summary

Job Summary :

• Provide on site Walk In and Deskside IT support to end users at the Bengaluru facility. The role is primarily SOP driven, with additional responsibilities enabled through on the job training (OJT).

Job Description:

• Work Location & Schedule\\\\r\\\\n• Location: Bengaluru (Onsite – Wells Fargo client facility)\\\\r\\\\n• Work Model: 5 days a week, onsite at client facility\\\\r\\\\n\\\\r\\\\n

Key Responsibilities

Job Responsibilities :

• Key Responsibilities\r\n• Deliver Walk In and Deskside IT support to end users.\r\n• Visit end user desks based on service requests and support walk in counters.\r\n• Perform basic troubleshooting for laptops, desktops, peripherals, and software issues.\r\n• Follow defined SOPs and escalation procedures.\r\n• Coordinate with users to validate resolution and close tickets.\r\n• Accurately document incidents and actions in the ticketing system.\r\n• Learn additional processes through OJT and support as required.\r\n• Ensure minimal disruption to end user productivity.\r\n

Skill Requirements

Skill Requirement :

• Required Skills\r\n• Basic knowledge of Windows OS and end user computing.\r\n• Prior experience in IT support / deskside / walk in support preferred.\r\n• Familiarity with laptop hardware and peripheral troubleshooting.\r\n• Good communication and customer handling skills.\r\n• Ability to follow SOP driven processes and work independently.\r\n• Willingness to move within the office for deskside support.\r\n

Other Requirements

Other Requirement :

• Work Location & Schedule\r\n• Location: Bengaluru (Onsite – Wells Fargo client facility)\r\n• Work Model: 5 days a week, onsite at client facility\r\n\r\n