Administrator (Support & Operations)

Job Summary

To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.

Desk side services Administrator, Provide onsite and remote technical support for desktops, laptops, mobile devices, and peripherals.

Manage service tickets, ensuring timely resolution and clear documentation.\\r\\n Support user accounts, permissions, and access within enterprise systems (e.g., Active Directory, M365)

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.

Provide onsite and remote technical support for desktops, laptops, mobile devices, and peripherals. Diagnose, troubleshoot, and resolve hardware, software, and network connectivity issues. Install, configure, and maintain operating systems, applications, and security tools. Manage service tickets, ensuring timely resolution and clear documentation. Support user accounts, permissions, and access within enterprise systems (e.g., Active Directory, M365).

Skill Requirements

Windows OS , AD , M365, security Tools , HW support

Other Requirements

Provide onsite and remote technical support for desktops, laptops, mobile devices, and peripherals.

Key Responsibilities: