Subject Matter Expert (Support&Ops)

Job Summary

Key Skills & Requirements

• Strong hands-on experience in Grafana administration, including dashboard development, alert configuration, notification policies, RBAC, user management, and data source integration.

• Expertise in Grafana plugin installation, configuration, troubleshooting, upgrades, and performance optimization across enterprise-scale monitoring environments.

• Experience designing and maintaining observability solutions using Grafana Alloy, Grafana and Open Telemetry frameworks.

• Hands-on experience with Grafana Alloy configuration, telemetry collection pipelines, log/metric forwarding, relabeling, filtering, and performance tuning.

• Strong knowledge of Bind Plane administration, including collector deployment, gateway configuration, telemetry routing, load balancing, high availability, and troubleshooting.

• Experience configuring and optimizing telemetry ingestion pipelines from on-premises and cloud-based infrastructure into centralized observability platforms.

• Good understanding of Google Cloud Platform (GCP) services, with hands-on experience in GKE cluster administration, workload deployment, pod management, scaling, and troubleshooting.

• Experience using Google Cloud Monitoring tools such as Metrics Explorer, Logs Explorer, dashboards, alerting policies, and observability best practices.

• Strong Kubernetes administration skills, including deployments, services, ingress controllers, daemonsets, statefulsets, namespaces, resource management, and cluster troubleshooting.

• Experience managing and monitoring Azure Kubernetes Service (AKS) environments and implementing observability solutions for containerized workloads.

• Knowledge of Azure cloud services, networking concepts, identity management, and infrastructure monitoring.

• Hands-on experience with Ansible for infrastructure automation, configuration management, deployment automation, and operational tasks.

• Strong scripting and automation skills using Python and Shell Scripting for monitoring, API integrations, and operational efficiency improvements.

• Experience integrating monitoring platforms with Service Now, REST APIs, webhook-based alerting, SQL , and third-party enterprise applications.

• Strong understanding of Linux system administration, troubleshooting, process management, networking fundamentals, and performance analysis.

• Ability to perform root cause analysis, capacity planning, performance optimization, and reliability improvements for large-scale monitoring platforms.

• Experience supporting enterprise observability environments with thousands of monitored servers, applications, and cloud-native workloads.

• Excellent analytical, troubleshooting, documentation, and stakeholder communication skills.

Cloud & Container Technologies

• Google Cloud Platform (GCP)/Google Kubernetes Engine (GKE)

• Kubernetes Administration

• Azure Cloud/Azure Kubernetes Service (AKS)

Monitoring & Observability

• Grafana

• Grafana Alloy

• Open Telemetry

• Bind Plane

• Cloud Monitoring

• Log Management Solutions

• Prometheus

Automation & Development

• Python

• Shell Scripting (Bash)

• Ansible

• REST APIs

• Git/GitHub

Key Responsibilities

Key Skills & Requirements

• Strong hands-on experience in Grafana administration, including dashboard development, alert configuration, notification policies, RBAC, user management, and data source integration.

• Expertise in Grafana plugin installation, configuration, troubleshooting, upgrades, and performance optimization across enterprise-scale monitoring environments.

• Experience designing and maintaining observability solutions using Grafana Alloy, Grafana and Open Telemetry frameworks.

• Hands-on experience with Grafana Alloy configuration, telemetry collection pipelines, log/metric forwarding, relabeling, filtering, and performance tuning.

• Strong knowledge of Bind Plane administration, including collector deployment, gateway configuration, telemetry routing, load balancing, high availability, and troubleshooting.

• Experience configuring and optimizing telemetry ingestion pipelines from on-premises and cloud-based infrastructure into centralized observability platforms.

• Good understanding of Google Cloud Platform (GCP) services, with hands-on experience in GKE cluster administration, workload deployment, pod management, scaling, and troubleshooting.

• Experience using Google Cloud Monitoring tools such as Metrics Explorer, Logs Explorer, dashboards, alerting policies, and observability best practices.

• Strong Kubernetes administration skills, including deployments, services, ingress controllers, daemonsets, statefulsets, namespaces, resource management, and cluster troubleshooting.

• Experience managing and monitoring Azure Kubernetes Service (AKS) environments and implementing observability solutions for containerized workloads.

• Knowledge of Azure cloud services, networking concepts, identity management, and infrastructure monitoring.

• Hands-on experience with Ansible for infrastructure automation, configuration management, deployment automation, and operational tasks.

• Strong scripting and automation skills using Python and Shell Scripting for monitoring, API integrations, and operational efficiency improvements.

• Experience integrating monitoring platforms with Service Now, REST APIs, webhook-based alerting, SQL , and third-party enterprise applications.

• Strong understanding of Linux system administration, troubleshooting, process management, networking fundamentals, and performance analysis.

• Ability to perform root cause analysis, capacity planning, performance optimization, and reliability improvements for large-scale monitoring platforms.

• Experience supporting enterprise observability environments with thousands of monitored servers, applications, and cloud-native workloads.

• Excellent analytical, troubleshooting, documentation, and stakeholder communication skills.

Cloud & Container Technologies

• Google Cloud Platform (GCP)/Google Kubernetes Engine (GKE)

• Kubernetes Administration

• Azure Cloud/Azure Kubernetes Service (AKS)

Monitoring & Observability

• Grafana

• Grafana Alloy

• Open Telemetry

• Bind Plane

• Cloud Monitoring

• Log Management Solutions

• Prometheus

Automation & Development

• Python

• Shell Scripting (Bash)

• Ansible

• REST APIs

• Git/GitHub

Skill Requirements

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Other Requirements

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