Sr Administrator (Tools & Automation)
About the role
Job Summary
To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities
-
To adhere to quality standards, regulatory requirements and company policies.
-
To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
-
To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
-
To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
-
To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.
Skill Requirements
Other Requirements
Benefits and perks
•Learning Budget
Required skills
Troubleshooting
Root cause analysis
Incident management
Security support
Knowledge management
About HCL Technologies
Bengaluru
Headquarters