Track Lead - ServiceNow,JavaScript

Job Summary

CHANGE COORDINATOR

• Receive RFCs and insure that all mandatory information is correctly filled by the Requestor. If the information is not complete, coordinate with the requestor and obtain all information

• Own the lifecycle of every RFC through to the rejection or formal closure of the change

• Perform an initial, high level feasibility analysis, impact assessment and identify appropriate approvers that will require to approve the impact and plan of the RFCs in consultation with all apparent Technical Tracks

• Get initial (in-principle) approval to conduct the detailed impact assessment and create a change plan in consultation with the Technical Tracks

• Coordinate for a comprehensive impact assessment and prepare the detailed Change Plan in consultation with the Technical Tracks before the RFCs are tabled in front of the Change Manager for him to arrange approvals

• For the approved Changes, define detailed tasks in consultation with the technology tracks and in line with the approved change plan and assign these tasks to appropriate technology tracks

• Periodically follow up with the Change Task Owners and Change Implementers to insure that all activities are completed within the time-schedules

• Aggregate all Test results from the Testing Manager and present them into the ‘go-no call’ organized in order to authorize the final implementation after

• Plan and organize the Post Implementation Reviews of the Change

Key Responsibilities

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Skill Requirements

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Other Requirements

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