SME - Monitoring Tools, Event Monitoring

Job Summary

• Non Stop: Job Scheduler

• Plans, develops, and tests new Non Stop jobs and job schedules as required by the business for new reports, data extracts, or extracts

• Schedules on-demand Non Stop jobs from the business for client reports and extracts

• Axway Secure Transport: Routing

• Creates and maintains accounts on Axway Secure Transport (Axway) for file transfers to or from a client / vendor.

• Creates and maintains Axway routing subscriptions for sFTP processing.

• Manages SSH and PGP keys as necessary.

• Monitors and resubmits file transfers in the event of an error in transmission.

• Works with IDS or vendor directly in the event of communication errors when transferring files.

• Monitors Axway system performance and works with the appropriate group for troubleshooting or reboot.

Key Responsibilities

1. Ensure Timely Resolution Of Escalated Tickets And Incidents By Employing Advanced Monitoring Techniques And Event Analysis, Ensuring Adherence To Sla And Quality Standards.

2. Mentor Team Members And Administrators By Providing Guidance On Monitoring Tools And Best Practices, Preparing Standard Operating Procedures (Sops), And Maintaining Comprehensive Documentation For Operational Efficiency.

3. Validate Change Order Implementation Plans Using Monitoring Tools, Ensuring Compliance With Human Error Protocols And Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.

4. Foster Positive Customer Relationships By Engaging In Customer Meetings, Capturing Feedback, And Addressing Issues To Enhance Service Delivery And Satisfaction.

5. Conduct In-Depth Analyses, Including Root Cause Analysis And Trend Analysis, Leveraging Monitoring Data To Generate Reports And Insights For Presentation To Key Business Stakeholders, Driving Continuous Improvement Initiatives.

Skill Requirements

1. Proficient In Monitoring Tools And Technologies Related To Event Monitoring And Incident Management.

2. Strong Analytical Skills With The Ability To Perform Root Cause Analysis And Trend Analysis.

3. Excellent Communication Skills For Effective Stakeholder Engagement And Documentation.

4. Familiarity With Itil Processes And Best Practices In Incident Management.

Other Requirements

1. Itil Foundation Certification (Optional But Valuable).

2. Certification In Relevant Monitoring And Automation Tools (Optional But Valuable)