Administrator - Monitoring Tools, Event Monitoring

Job Summary

• Monitor cloud infrastructure and SaaS applications (e.g., S4HANA, BTP, Success Factors, CX, ERP Non ABAP..) using tools like Dynatrace, Prometheus, CloudWatch, Elastic or Azure Monitor.
• Configure and optimize alerting frameworks (e.g., ELK Stack, Open Telemetry) to minimize false positives.
• Implement AI-driven predictive analytics to prevent incidents (target: 40% reduction in preventable incidents).
• Analyze performance metrics and correlate service impacts using tools like v Realize Ops or Thousand Eyes.
• Escalate critical alerts to Green Cap team with detailed telemetry data.

Key Responsibilities

• Bachelor’s degree in IT or related field.
• 3+ years in IT operations with expertise in cloud monitoring tools (e.g., Dynatrace, New Relic, Prometheus, Kibana, ELK).
• Solid Understanding of cloud computing concepts (IaaS, PaaS, SaaS) and platforms (AWS, Azure, GCP, SAP BTP).
• Proficiency in scripting (Python, Bash) and cloud networking concepts.
• Knowledge of SAP ecosystems (S4HANA, HANA DB, Net Weaver) and Kubernetes.
• Good understanding with Open Telemetry, performance monitoring, and service correlation.
• Ability to work in a 24/7 shift environment.
• Preferred certifications: AWS Certified Cloud Practitioner, Azure / GCP Fundamentals, ITIL Foundation, CompTIA Cloud Essentials+.

Skill Requirements

Role Overview: The Observability Ops Engineer (Red Cap) ensures real-time monitoring of infrastructure and application alerts to drive early incident detection and prevention, aligning with Cloud Operations Excellence. This role leverages advanced observability tools and AI-driven analytics to achieve time to detect (TTD < 3 mins) and reduce signal-to-noise ratio.

Key Responsibilities:

• Monitor cloud infrastructure and SaaS applications (e.g., S4HANA, BTP, Success Factors, CX, ERP Non ABAP..) using tools like Dynatrace, Prometheus, CloudWatch, Elastic or Azure Monitor.
• Configure and optimize alerting frameworks (e.g., ELK Stack, Open Telemetry) to minimize false positives.
• Implement AI-driven predictive analytics to prevent incidents (target: 40% reduction in preventable incidents).
• Analyze performance metrics and correlate service impacts using tools like v Realize Ops or Thousand Eyes.
• Escalate critical alerts to Green Cap team with detailed telemetry data.

Required Skills and Qualifications:

• Bachelor’s degree in IT or related field.
• 3+ years in IT operations with expertise in cloud monitoring tools (e.g., Dynatrace, New Relic, Prometheus, Kibana, ELK).
• Solid Understanding of cloud computing concepts (IaaS, PaaS, SaaS) and platforms (AWS, Azure, GCP, SAP BTP).
• Proficiency in scripting (Python, Bash) and cloud networking concepts.
• Knowledge of SAP ecosystems (S4HANA, HANA DB, Net Weaver) and Kubernetes.
• Good understanding with Open Telemetry, performance monitoring, and service correlation.
• Ability to work in a 24/7 shift environment.
• Preferred certifications: AWS Certified Cloud Practitioner, Azure / GCP Fundamentals, ITIL Foundation, CompTIA Cloud Essentials+. Measurable Outcomes:
• Achieve TTD < 3 minutes for 95% of incidents.
• Reduce alert noise by 30% within 6 months.
• Contribute to 40% incident prevention via AI-driven observability by Q2 2026.

Other Requirements

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