Administrator - Desk Side Services, AMT Asset Management Software

Job Summary

As an IT Support Analyst, you will provide Tier 1 and Tier 2 technical support to Qualcomm employees, ensuring smooth operation of IT services across desktops, laptops, mobile devices, and lab equipment. Your role involves managing service requests, resolving hardware/software issues, and contributing to service standardization efforts.

Key Responsibilities

• Address daily IT service requests and incidents.
• Troubleshoot hardware/software issues on Windows and Linux systems.
• Support IT asset relocations within buildings and labs.
• Perform technology refreshes in line with Qualcomm standards.
• Ticket Management • Manage and resolve tickets using Service Now.
• Ensure timely customer communication and resolution within SLA timelines.
• Maintain detailed documentation of issues and resolutions.
• Mobile Device Support • Configure and troubleshoot Android and iOS smartphones.
• On-Call & Walkup Support • Participate in after-hours on-call rotations and provide 24/7 DFS support as needed.
• Assist walk-in users at the IT Support Center with prompt issue resolution.
• Collaboration & Standardization • Work collaboratively with IT team members and cross-functional service teams.
• Develop and maintain knowledge base articles and SOPs.
• Support critical issue resolution and lab software debugging.

Skill Requirements

• 4–5 years of hands-on experience in IT operations and support.
• Proficiency in Windows system administration.
• Working knowledge of Unix/Linux (Red Hat, Ubuntu).
• Understanding of LAN/WAN/VLAN networking concepts.
• Familiarity with VMware and virtualization technologies.
• Experience with smartphone configuration and troubleshooting.
• Strong multitasking, organizational, and communication skills.
• Exposure to scripting and AI skills.

Other Requirements

Bachelor’s degree in computer engineering, Computer Science, Electrical Engineering, or Information Technology.