Senior Analyst(Del Ops (Non-Voice))
About the role
Job Summary
Should have CRM/Cloud domain knowledge with minimum 2 years of experience. Answer technical questions, solve technical problems, and suggest appropriate workarounds related to supported applications. Resolve customer service issues and skillfully manage complex customer service problems. Actively participate in job related training. Complete assigned project responsibilities. Maintain individual performance related to SLA's.
Key Responsibilities
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Respond To Customer Requests That Have Been Escalated From Tier 2 Support Analysts
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Complete Assigned Project Responsibilities.
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Answer Technical Questions, Solve Technical Problems, And Suggest Appropriate Workarounds Related To Supported Applications.
Actively Participate In Job Related Training:
Skill Requirements
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Other Requirements
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Required skills
Operations analysis
Non-voice support
About HCL Technologies
Noida
Headquarters