Track Manager (Support & Operations)

Job Summary

A combined Service Now Scrum Master and Project Manager (SM/PM) directs the end-to-end delivery of Service Now projects. They blend agile team facilitation and project planning to manage budgets, sprints, and risk, ensuring the platform team successfully deploys modules like ITSM, CSM, or HRSD

Key Responsibilities

1. Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning

2. Understand client requirements and accountable in ensuring support team is meeting client expectations

3. To lead and mentor the project team and ensure transparent communication of project goals.

4. Brining new ideas and innovation for process development and overall organizational progress.

5. To provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results.

Skill Requirements

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Other Requirements

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