Senior Administrator - Desk Side Services, AMT Asset Management Software

Job Summary

Deskside IT Technician provides hands-on technical support and troubleshooting for end users within the organization. Deskside IT Technician provides hands-on technical support and troubleshooting for end users within the organization.

Key Responsibilities

Respond promptly to support requests, diagnosing and resolving technical issues for desktops, laptops, peripherals, and mobile devices.\r\n• Install, configure, and upgrade operating systems and software applications as required.\r\n• Maintain hardware inventory, track asset assignments, and support device lifecycle management.\r\n• Troubleshoot network connectivity and basic server access issues at the user level.\r\n• Collaborate with other IT team members to escalate complex problems and ensure timely solutions.\r\n• Educate and assist users in best practices for IT security and data protection.\r\n• Document procedures, incidents, and resolutions in the IT ticketing system.

Skill Requirements

Solid understanding of Windows and macOS operating systems; familiarity with Linux is a plus.\r\n• Experience with hardware repair and peripheral device setup (printers, monitors, docking stations, etc.).\r\n• Basic knowledge of networking concepts (TCP/IP, Wi-Fi troubleshooting, VPN access).\r\n• Excellent interpersonal and communication skills to interact effectively with users of varying technical backgrounds.\r\n• Ability to prioritize tasks and manage time efficiently in a dynamic support environment.\r\n• Strong problem-solving skills and attention to detail.

Other Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.\r\n• 1-3 years of experience in IT support, help desk, or deskside technician roles.\r\n• Relevant certifications (CompTIA A+, Microsoft Certified, etc.) are advantageous.\r\n• Ability to lift and move equipment as needed.\r\n• High degree of professionalism, confidentiality, and commitment to customer service.