Senior Administrator - NESSUS, Compliance Remediation

Job Summary

• Act as Point of contact for GTE UK Region.\r\n Transformation Project
• Deliver strategic programs and projects to the customer, monitor overall budget commitments and work closely with the CIO and COO with regards on any escalation / prioritization.\r\n Vulnerability & Obsolescence Management
• Oversight the security of UK infrastructure worldwide, coordinate vulnerabilities remediations with ISR and SEC, manage security of client projects.\r\n

Key Responsibilities

Strengthen governance with local/Regional clients\r\n Constant & continuous representation of GTE in all UK meetings\r\n Representation of KEY Qualitative and Quantities KPIs to the business stakeholders\r\n Client Satisfaction to be the utmost priority with measurable indications- weekly /monthly Survey\r\n Initiatives to be proposed to business partners with Value proposition with the GSC GTE Services rendered locally.\r\n Enhance and add business value to the production dashboard reviewed during client governance\r\n New user on boarding- with effective coordination with GTE internal partners\r\n Face2Face: arrange & set up F2F meetings with business teams and GTE delivery for any project related consultation\r\n Promote process/practice implementation across Business Units.\r\n Resolve complex issues. Propose and steer strategic evolution of the service delivery management.\r\n Supervise service level as per defined Standards by monitoring and correcting process non-compliance.\r\n Manage and clarify ITIL process related audit queries to Internal/external auditors. Prepare and publish process reports, MRM deck and risk reports.\r\n Lead the creation, implementation and monitoring of an effective governance with all the regional stakeholders.\r\n Drive positive NPS and build strategy for enabling smooth operations. Perform trend analysis and suggest improvements on innovation and modernization.\r\n Work closely with delivery leads to launch various initiatives & service improvements to bring stability in the production and enhance client experience\r\n Play an active role in coordinating and keeping key stake holders informed during production crisis\r\n Follow up with the respective delivery teams on the postmortem and communication to the users on all major incidents caused by GTS and work towards remediation plan to provide permanent fix.\r\n

Skill Requirements

Ability to understand business processes & their IT requirements across UK Support Scope\r\n Ability to maintain a close relationship with the business users by effective communication on all ongoing production/Project issues and follow up on a timely basis with required stake holders\r\n Ability to maintain efficient & open communication channels with business client’s internal partners (GTE) to ensure that the issues are well followed, and the actors are aware of the specificities or constraints.\r\n Ability to articulate and communicate with business users on available support matrix & organization set up\r\n Ability to estimate roadblocks and suggest improving day to day interaction of business users with delivery teams and take initiatives to reduce the operational risks to improve GTE support quality and efficiency\r\n Must have basic level of certification in ITIL V4, CRISC, Agile and DevOps.\r\nProven ability to communicate with senior stakeholders on business proposals, value creation and KPIs.\r\n Excellent operation management and conflict management skills.\r\n Manage and own global projects and processes.\r\n

Other Requirements

Must have basic level of certification in ITIL V4, CRISC, Agile and DevOps.\r\nProven ability to communicate with senior stakeholders on business proposals, value creation and KPIs.\r\n Excellent operation management and conflict management skills.\r\n