BANK Concierge London Bridge Hospital, London Shifts between 630am and 2130pm, Monday - Sunday£12.71/hour

We’re looking for warm, confident, people‑loving Concierges to join our Bank staff and become an important part of our Front of House Team. If you’re someone who enjoys helping others feel at ease the moment they walk through the door, this role puts you right at the heart of creating exceptional first impressions.

As the first friendly face our patients, visitors and consultants meet, you’ll play a key role in making sure everyone feels supported, informed and cared for throughout their visit. Every interaction matters here — and you’ll be part of a team that truly believes in improving lives every single day.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Others may think this is just a role within our Front of House Team but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.What you’ll do

• Welcome and greet all patients, visitors and consultants with warmth and professionalism
• Help guide people to the right areas of the hospital
• Handle incoming telephone calls with confidence and care
• Provide reception cover when needed, supporting the wider team

What you’ll bring

• Previous Concierge experience, ideally within a 5‑star or high‑end service environment
• Excellent communication skills
• A passion for delivering outstanding customer service
• Strong IT skills and confidence using IT systems

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.