Learning and Development Technical Facilitator

• Revenue Cycle

North Wales: Trigg House, Prestatyn

Full-time, 37.5 hours per week, Monday – Friday ( Hybrid working available)

Permanent

The Learning and Development (L&D) Technical Facilitator is responsible for designing, developing, and delivering high-quality process training within the assigned Revenue Cycle function. This role ensures that colleagues are fully equipped with the knowledge, skills, and confidence required to perform their roles effectively.

Initially specialising in Revenue Assurance as part of Revenue Cycle — the individual will later cross-train to support both the Contact Centre and Patient Access. Collaborating closely with department managers and Process & Policy Analysts, they will create and refine training materials that align with business needs and enhance operational efficiency.

Success in this role requires strong facilitation skills, excellent communication, and the ability to engage and inspire learners. The ideal candidate will be highly organized, technically proficient, and possess a strong ability to influence and drive learning outcomes.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Learning and Development , but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

• Create streamlined, exceptional service pathways, with consideration on the impact of patient experience.

• Identify trends/patterns of customers’ pain points and work with business partners to resolve.

• Implement internal best practices across HCA UK, ensuring to uphold and demonstrate the One HCA UK missions and values in all aspects of the role.

• Collaborate with department SMEs to develop process training and learning materials, delivering process training workshops to ensure colleagues know how to perform their job confidently.

• Evaluate the preparedness of individuals and their understanding of relevant pathways.

• Ensure to gather continuous feedback through evaluation and refinement of training activities.

• Collaborate with the L&D Manager and teams across the UK and USA to implement best practices, providing timely feedback on colleague development.

• Maintain the online Revenue Cycle hub where department resources can be accessed.

• Foster good and professional relationships with the key stakeholders across revenue cycle.

• Ensure L&D benefits are realised, and risks are transparent and communicated to stakeholders and senior management teams (SMTs).

What you’ll bring:

• Experience developing and training staff on processes and people skills

• Experience effectively organising training events

• Experience in using e-learning Authoring tools

• Ability to deliver interactive on-line and face to face training

• Experience designing and developing training programmes

• Highly proficient in Microsoft Office

• Level 3 qualification in Learning and Development or equivalent experience.

• Excellent oral and written communication skills as well as highly effective presentation skills.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You'll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.

• Private Healthcare Insurance for treatment at our leading hospitals.

• Private pension contribution which increases with length of service.

• Season Ticket Loan and Cycle to Work scheme.

• Group Life Assurance from day one.

• Critical illness cover.

• Enhanced Maternity and Paternity pay.

• Corporate staff discount for all facilities including Maternity packages at The Portland.

• Comprehensive range of flexible health, protection and lifestyle benefits to suit you.

• Discounts with over 800 major retailers.

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual

• Kindness and compassion: We treat people with kindness and compassion

• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness

• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.