IND Senior Director, IT Engineering

• IND Senior Director, IT Engineering
• GCC005

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Position Summary:

The Director of Core Infrastructure is a strategic technology leader responsible for designing, implementing, and managing foundational infrastructure services across a hybrid cloud environment. This role oversees core Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Database as a service (DBaaS) offering scalability, security, reliability, and cost efficiency. This position will support enterprise initiatives, continuous improvement, and operational excellence.

Key Responsibilities:

• Accountable for project delivery and day-to-day operational activities across IaaS, PaaS, and DBaaS services. This includes direct management of Core Infrastructure’s GCC teammates with matrixed accountability to the Chief Technology Office

• Contribute and support the vision and roadmap for core infrastructure services across hybrid environments by aligning infrastructure strategy with Hartford technology standards, industry best practices, and overall business objectives

• Champion automation and standardization to support The Hartford’s hybrid cloud vision to deliver highly reliable and scalable infrastructure patterns to IT teams

• Achieve top quartile service targets by managing the lifecycle of each service through measurable SLA’s and OKR’s.

• Ensure adherence to regulatory requirements and industry best practices by supporting internal and external audits and proactively managing residual risk across the environment

Required Qualifications:

• Bachelor's degree in computer science, Information Technology, or related field (master's preferred).

• 10+ years of experience in infrastructure engineering and operations, with at least 5 years in leadership roles.

• Expertise in:

• IaaS:

Server, Mainframe, Network, Storage, and Backup technologies

• PaaS:

Container Platforms (Kubernetes), Application and Web Hosting, and Enterprise Automation (Ansible, Terraform)

• DBaaS:

Oracle, SQL Server, PostgreSQL, managed database services

• Hybrid Cloud:

Knowledge of on-prem and cloud platforms (AWS and GCP) and modern architectures

• Strong knowledge of ITIL processes in a large-scale environment with the ability to support Incident, Problem, and Change Management discipline

• Working knowledge of a DevOps Culture, automation engines, and modern infrastructure deployments through code (IaC)

• Familiarity with observability tools (Dynatrace and Splunk)

• Exceptional communication and stakeholder management skills.

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