• IND - Staff Engineer, Reliability
• GCC070

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Cloud Services Team is searching for a Reliability Engineer. Candidate must have hands-on experience operating and engineering services on Google Cloud Platform (GCP), including data, compute, and observability services. The team is accountable for the operations, engineering, and governance of 200+ Cloud Technologies across a multiple cloud environment. Role requires helping mature operational practices for GCP workloads as part of our multi-cloud strategy. This is an excellent opportunity for someone who is interested in a mix of strategy and hands-on work. The ideal candidate should feel comfortable working with teammates at all levels of the organization including leadership.

Key Responsibilities

• Assists in the development, maintenance and operations of IT services across 200+ infra services across our Cloud transformation landscape.

• Develop solutions and drive adoption of enterprise solutions such as Cyber Protection, Disaster Recovery, and Security enhancements, across Line of business teams.

• Drive improvement, through automation, of software delivered as a service from an efficiency and simplicity perspective.

• Provide clear operational documents and construction/support specifications to IT userbase.

• Provide insight into operational Metrics across the entire Cloud Environment.

• Consult with customers on any new requirements or design questions or functionality configurations for environments on and off premise

• Delivers the tooling and capabilities needed to enable cloud compliance, metrics and reporting and cost management roadmap and strategy.

• Participate in incident resolution and change implementation as necessary. This may occasionally include support during non standard hours.

• Operate and improve reliability for production workloads running on Google Cloud Platform (GCP), focusing on availability, scalability, and operational readiness rather than application development.

• Own day‑to‑day operational concerns for core GCP services including Compute Engine, GKE, Cloud Run, Big Query, Cloud Storage, and supporting platform services.

• Provide operational support for Big Query platforms including job performance troubleshooting, capacity planning, quota management, dataset permissions, and cost optimization (slot usage, reservations, and quotas).

• Support Vertex AI platforms from an operations and reliability standpoint, including environment readiness, access controls, monitoring, pipeline execution health, and incident response (not model development).

• Build and maintain observability standards using Cloud Monitoring, Cloud Logging, Error Reporting, and custom SLI/SLO dashboards for GCP workloads.

• Implement alerting strategies aligned to error budgets and production reliability goals; reduce alert noise and prevent toil.

• Execute incident response, triage, and post‑incident analysis for GCP services, contributing to PIRs and corrective actions.

• Develop and maintain runbooks, operational playbooks, and escalation workflows for GCP services.

• Drive automation-first operations, including self‑healing patterns using Cloud Functions, Cloud Run jobs, Scheduler, and event‑driven remediation.

• Enforce and operate GCP security and governance controls, including IAM, service accounts, Org Policies, VPC Service Controls, KMS, Secret Manager, and networking guardrails.

• Partner with engineering and data teams to review designs for operability, resiliency, and supportability, ensuring workloads meet production readiness standards before launch.

Required Skills & Experience:

• Expert understanding of how applications should be engineered by following fault tolerate best practices, separation of duties, observability, and being operator friendly.

• Expert on being Self-motivated and results-oriented with the ability to work in a team environment and independently

• Strong hands-on experience with Big Query, including performance tuning, cost management, and governance.

• Experience with Vertex AI, including pipelines, model deployment, model monitoring, and integration with Big Query.

• Deep knowledge of Cloud IAM, service accounts, Workload Identity Federation, and principle-of-least-privilege controls.

• Experience with GKE operations (clusters, node pools, autoscaling, workload identity, Istio/Anthos optional).

• Understanding of Cloud Storage, Pub/Sub, Dataflow, Dataproc, and Cloud Composer for data/ML workflows.

• Experience building CI/CD pipelines targeting GCP using Cloud Build, Artifact Registry, and Terraform.

• Ability to troubleshoot GCP networking: VPCs, firewall rules, private service access, interconnects/VPN.

Nice to Have

• Intermediate knowledge of Terraform and Cloud Formation required.

• Intermediate Microsoft office skills

• Hands-on experience with advanced GCP services such as Vertex AI, Big Query, Dataflow, Pub/Sub, Cloud Run, and GKE.

• Experience creating org-level policies, security baselines, and automation patterns for GCP environments

What We Offer

• Collaborative work environment with global teams.

• Competitive compensation and comprehensive benefits.

• Continuous learning and growth opportunities in geospatial and risk analytics technologies.

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