• IND Staff IT Engineer
• GCC009

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Role Overview

The Tech Lead – Change & Release Management is responsible for governing, coordinating, and optimizing technology changes and releases across a complex, globally distributed environment. This role ensures safe, compliant, and automated delivery of changes while protecting service stability, customer experience, and regulatory posture.

The role operates in a high‑velocity, always‑on production environment and requires proven experience working within a 24x7x365 follow‑the‑sun operating model, managing cross‑regional dependencies, and enabling rapid yet controlled change execution.

Key Responsibilities

• Lead Change and Release Management governance, ensuring adherence to ITIL standards while enabling speed and automation.

• Assess, mitigate, and communicate risk associated with infrastructure, cloud, and application changes.

• Coordinate global release activities across engineering, infrastructure, application, and vendor teams.

• Operate effectively within a 24x7x365 follow‑the‑sun model, ensuring seamless regional handoffs and release continuity.

• Maintain strong stakeholder communication, providing clear visibility into release schedules, risks, dependencies, and outcomes.

• Drive dependency mapping across platforms, services, and environments to prevent downstream impacts.

• Govern and optimize CI/CD pipelines, version control strategies, and release automation tooling.

• Leverage AI‑powered automation to improve change risk detection, approval workflows, and release success rates.

• Partner with Incident and Problem Management to reduce change‑related incidents and repeat failures.

• Continuously improve release maturity, automation coverage, and operational resilience.

Critical Skills

• Risk Assessment and Mitigation

• ITIL & Change / Release Management Governance

• Stakeholder Communication

• Collaboration and Influence across Global Teams

• Dependency Mapping and Impact Analysis

Core Technical Skills

• AI‑Powered Automation for Change & Release Enablement

• Deep Understanding of Release Automation Tools

• Strong Understanding of Infrastructure & Cloud Platforms

• Version Control Strategy and Branching Models

• CI/CD Pipeline Design, Governance, and Optimization

Qualifications & Experience

• 8+ years of experience in Change Management, Release Management, DevOps, or IT Operations roles.

• Demonstrated experience working in a fast‑paced global 24x7x365 follow‑the‑sun operating model.

• Strong understanding of enterprise infrastructure, cloud services, and service dependencies.

• Proven ability to balance speed, stability, and compliance in large‑scale production environments.

• Experience supporting mission‑critical, highly regulated platforms preferred.

Work Environment

• High‑visibility role in a mission‑critical global operations environment.

• Requires flexibility for global coordination, release windows, and rotational coverage.

• Regular interaction with senior technology leaders, engineering teams, and business stakeholders.

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