• IND Senior Staff Software Engineer
• GCC020

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Position Overview

We are seeking a highly skilled Technical Product Manager to join our Billing IT persistent team in Hyderabad, India. In this role, you will partner closely with engineering and architecture teams to drive the delivery of modern, scalable, and high‑performing solutions across the Billing applications ecosystem. You will be responsible for shaping technical product vision, defining roadmaps and ensuring the successful implementation of cutting‑edge architectural patterns and full‑stack technology capabilities that align with The Hartford’s enterprise technology strategy. This position requires a strong balance of product leadership, running scrum ceremonies if needed, technical fluency, and a deep understanding of user and business needs.

Key Responsibilities

• Drive the roadmap for the Billing Persistent team, ensuring alignment with enterprise architecture and overall objectives.

• Champion Agile and SAFe principles by driving iterative delivery, fostering continuous improvement, and ensuring teams operate with clarity, velocity, and predictable execution.

• Translate business needs into clear product requirements, user stories, and prioritized backlogs; drive sprint planning and delivery across cross‑functional teams.

• Oversee end‑to‑end execution of product features, ensuring seamless integration with APIs, eventing frameworks, workflow engines, and cloud platforms.

• This role is central to Billing IT, ensuring reliable, scalable, and modern billing capabilities that support business growth, regulatory compliance, and exceptional customer and agent experiences.

• Partner with AI and platform teams to integrate GenAI augmentation tools, AI‑driven automation, and intelligence capabilities to optimize engineering and billing workflows.

• Demonstrated experience managing complex, multi‑team programs with dependencies across engineering, data, operations, and architecture.

• Build strong partnerships with business and technical stakeholders, influencing leaders across operations, engineering, data science, architecture, and vendor teams.

• Ensure product documentation, risk assessments, and operational readiness deliverables to meet enterprise standards.

• Lead, mentor, and grow a high‑performing cross‑functional team, fostering a culture of accountability, collaboration, and continuous improvement.

Required Skills & Experience

• 12+ years of Technical Product Management experience with strong ownership of roadmaps, product strategy, and measurable business outcomes

• Demonstrated experience managing and growing product, engineering, and analyst teams, including setting expectations, coaching talent, and driving team alignment to strategic goals.

• Experience leading platform modernization initiatives, preferably within insurance, financial operations, or workflow‑driven environments.

• Proven ability to work within Agile/SAFe environments and lead cross‑functional delivery teams.

• Excellent communication skills for presenting to senior leaders, steering committees, and cross‑functional working groups.

• Understanding modern full‑stack architectures, REST APIs, event‑driven, microservices patterns, cloud platforms.

• Knowledge of system integration concepts, workflow automation, rules engines, and scalable platform design.

Nice to Have Skills

• Experience with Billing domain processes or operations.

• Hands‑on experience with design tools (Figma), customer journey mapping, and UI/UX collaboration.

• Exposure to AI agent orchestration platforms, knowledge graphs, or intelligent decision systems.

• Experience working with globally distributed teams (GCC + onshore) and vendor delivery models.

• Familiarity with cloud engineering, analytics platforms, or enterprise workflow modernization initiatives.

About Us | Our Culture | What It’s Like to Work Here