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H&M
H&M

Multinational clothing company.

Sales Advisor 38h at H&M

RoleRetail
LevelEntry
LocationMelbourne
WorkOn-site
TypeFull-time
Posted1 day ago
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About the role

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.

Key responsibilities:

  • Provide great customer experience.

  • Fold, hang, display and merchandise garments to maximise selling opportunities.

  • Actively process, stock and replenish garments on the sales floor and in the stock room.

  • Open, unpack and label merchandise with security tags.

  • Support customer purchases and returns in the register.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.

Key responsibilities:

  • Provide great customer experience.

  • Fold, hang, display and merchandise garments to maximise selling opportunities.

  • Actively process, stock and replenish garments on the sales floor and in the stock room.

  • Open, unpack and label merchandise with security tags.

  • Support customer purchases and returns in the register.

This is a full time role. Due to data policies, we only accept applications through career page.

Benefits:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity:

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description:

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.  Learn more about H&M here.

Required skills

Customer service

Retail sales

Merchandising

Stock replenishment

POS handling

Communication

Teamwork

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About H&M

H&M

H&M

Public

Multinational clothing company.

10,001+

Employees

Stockholm

Headquarters

$18B

Valuation

Reviews

10 reviews

3.5

10 reviews

Work-life balance

2.8

Compensation

2.2

Culture

3.8

Career

2.9

Management

2.4

45%

Recommend to a friend

Pros

Great team and supportive coworkers

Friendly environment and team spirit

Flexible hours and part-time opportunities

Cons

Low pay and compensation not matching workload

Poor management communication and unrealistic expectations

Stressful environment during peak seasons

Salary Ranges

4,841 data points

Intern

Intern · Business Analyst

0 reports

$56,637

total per year

Base

-

Stock

-

Bonus

-

$48,139

$65,135

Interview experience

5 interviews

Difficulty

3.0

/ 5

Duration

21-35 weeks

Interview process

1

Application Review

2

HR Screen

3

Hiring Manager Interview

4

Team Interview

5

Offer

Common questions

Behavioral/STAR

Past Experience

Culture Fit

Customer Service Scenarios

Retail Experience