About the job

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also manage the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.

You install, configure, test and troubleshoot hardware (servers and components) and server software. You also manually move and install racks and servers.
The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.

We're the driving team behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

Responsibilities

• Contribute and lead efforts or projects in the deployment, maintenance, and support of current and new data center infrastructure.

• Lead troubleshooting, and resolve critical or escalated technical issues.

• Help test and troubleshoot new server hardware components and designs.

• Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance.

• Report issues and follow data center procedures to troubleshoot and diagnose straightforward issues with equipment or infrastructure as they arise, and apply the resources needed to resolve identified issues.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.

• Experience diagnosing and troubleshooting one of the following: operating systems and computer/server hardware or networking protocols.

• Experience with performing component-level repairs on IT equipment.

• Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.

• Ability to work non-standard hours, including working weekends, holidays and on shift-based schedule as required.

Preferred qualifications

• Completion of the online Google IT Support Professional Certificate program.

• 2 years of experience diagnosing and troubleshooting one of the following: operating systems and computer/server hardware or networking protocols.

• Experience working within a data center or network operation center environment.

• Ability to collaborate and partner with teams to overcome issues.

• Ability to adapt to changes in a dynamic work environment.