Manage the technical integrity of store operations by prioritizing high-impact engineering efforts, ensuring resolution of critical system issues, and acting as a bridge between store support and engineering.

Define the systems roadmap and drive the evolution of critical store systems and extended platforms. Drive the implementation of AI/automation initiatives to enhance operational efficiency and real-time store assistance.

Own the support platform design, localization, and report generation for tracking store issues. Triage, prioritize, and escalate all critical system issues reported by stores to drive resolution and optimize support interactions.

Drive the retail operations technical strategy and validation for global product launches (NPI) and New Store Openings (NSO), ensuring technical sign-off.

Serve as the final release validation and gate on operational readiness, overseeing the software release lifecycle and high-stakes infrastructure migrations across the retail fleet.

Bachelor's degree in a technical field, or equivalent practical experience.

5 years of experience in program management.

Experience in Continuous Integration and Deployment (CI/CD) and release orchestration.

Experience guiding elements of the product development lifecycle such as product goal, go-to-market strategy, driving requirements, and product launch.

Experience with operational support systems.