About the job

g Tech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

The Customer Success Acceleration team (CSA), is part of the g Tech Ads team within g Tech. We work in close collaboration with the Google Customer Solutions team globally, specifically the Mid-Market Segment (MMS) Seller Teams based out Americas, EMEA and APAC, helping define marketing strategy for advertisers and providing critical insights and support to help drive customer success. Our primary objective is to drive Customer Success through partnerships across MMS at scale, utilizing our team’s in-depth cross-product expertise and customized client solutioning, helping advertisers achieve their Customer/Marketing objectives.

Google creates products and services that make the world a better place, and g Tech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Drive high impact across markets, customers, and stakeholders through multi-dimensional problem solving and cross-functional collaboration, delivering an excellent experience to Google's clients.

• Drive decision-making and thought-leadership with Sales in enabling business/performance growth through systematic interventions, and also ensure the client portfolio sustains effective business growth.

• Pioneer and scale advanced Marketing Objective (MO) frameworks, such as High-Quality Lead (HQL) and High-Value Sales (HVS), to drive long-term customer value across businesses and markets.

• Act as the go-to-person and subject matter expert in your region/business model; elevate complex multi-quarter projects by pitching/suggesting new proposals and lead project planning, project groups, and execution.

• Support management in team culture, mentoring the wider team, and advising stakeholders on business discipline activities including workflow, pipeline, vendor utilization, and product activation.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.

• 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions.

• 1 year of experience working in customer relationship development, account management, media consulting, or a similar role.

• Ability to communicate in Japanese fluently to interact with internal and external stakeholders.

Preferred qualifications

• Experience in implementing, optimizing and managing digital advertising campaigns, as well as managing transformative solutions with clients with a track record in problem-solving projects.

• Experience in cross-functional and multi-layered stakeholder project management.

• Experience driving business outcomes and customer solutions through collaboration.

• Experience in managing insights, analytics, client management or consulting oriented projects driving customer success across cross-functional stakeholders.

• Ability to understand client needs and be comfortable with ambiguity and complexity.

• Ability to create and share best practices to encourage a learning by sharing culture.