About the job

Technical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen.
The Core team builds the technical foundation behind Google’s flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Google’s products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company.

Responsibilities

• Central technical support owner for the Internet of Things (IoT) support ecosystem, acting as the primary liaison between our support organization and engineering product teams.

• Be responsible for navigating all new product introductions, from hardware to software and overseeing crucial ongoing and upcoming initiatives like the OS upgrades of Windows workstations.

• Support vulnerability updates and patches for the g Linux jump-boxes that allow remote access to the Windows workstations and influence the road map of key IoT fleet management tools to ensure support ability of the IoT fleet.

• Support strategy leading efforts in proactive fleet management and data analysis. Maintaining the hardware optimally before they impact users, thereby improving our incident and problem management capabilities and significantly reducing downtime.

Minimum qualifications

• BA/BS degree or equivalent practical experience.

• 2 years of experience as a Support or Operations Engineer.

• Experience as a Subject Matter Expert in the Windows, Linux OS Platforms, IT and Networking Hardware and Software concepts.

Preferred qualifications

• Experience in IT Operations, Windows, g Linux, Project Management and Technical Support Operations.

• Experience in Plx Scripts, Technical Writing and Network Diagnostics.

• Experience in Plx Scripts, Technical Writing and Network Diagnostics.