Define and drive the support technology strategy, including AI strategy, tooling, and premium support options for users.

Own AI troubleshooting tools including the connectivity troubleshooter, spanning activation, support pages, and other diagnostic tools for users.

Manage user-facing AI surfaces including support surfaces, billing summaries, and related answers, while collaborating with the support organization to produce AI support responses for users.

Deliver AI-enabled support tooling for agents, help them provide high-quality support experiences.

Revamp product support policies, including compensation policies, travel limitations, support for users who get locked out of their account, and other situations.

Bachelor's degree or equivalent practical experience.

5 years of experience in product management or related technical role.

2 years of experience taking technical products from conception to launch (e.g., ideation to execution, end-to-end, 0 to 1, etc).

Experience managing consumer software products through the full product life-cycle.