About the job

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.

The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.

We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

Responsibilities

• Contribute to and lead efforts/projects in the deployment, maintenance, and support of Google Cloud region (e.g., cloud data center) infrastructure.
• Lead troubleshooting and resolve escalated technical issues regarding affected equipment. Help test and troubleshoot new server hardware components and designs.
• Configure and troubleshoot Operating System (OS) related issues on server.
• Resolve technical issues (e.g., hardware, software, application, operational, process) using different tools until final resolution communicating with different stakeholders.
• Work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.

Minimum qualifications

• Experience with operating systems and networking protocols.

• Experience with computer hardware and server hardware or troubleshooting/diagnosing.

Preferred qualifications

• Experience in project management and leadership.

• Experience in maintenance and monitoring of server systems.

• Experience with Linux operating systems.

• Experience working within a data center or network operation center environment.

• Ability to collaborate and partner with teams to resolve issues.