Collaborate with product and cross-functional teams to transform static workflow designs into dynamic, interactive workflows that efficiently resolve issues for Google users, empowering both customers and support agents.

Provide guidance on the technical and architectural aspects of workflows to different stakeholders from conceptual phase to delivery, removing any technical impediments to ensure successful launch.

Ensure high-quality output to customers all while keeping business stakeholders and leadership informed of statuses, risks, and challenges.

Contribute and improve best practices around authoring workflows to increase authoring efficiency and reusability and optimizing maintenance and delivery of workflows.

Develop a deep comprehension of g Tech's internal tools portfolio and advocate for bug fixes and platform enhancements. Work closely with the Product Engineering team to test recently released features and help extended workforce workflow authors on-board and implement these features in workflows.

Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.

3 years of experience in databases, data analysis, and scripting using SQL/MySQL.

3 years of experience in application or system development.

Experience troubleshooting technical issues for internal/external partners or customers.