About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

YouTube Legal Operations is dedicated to ensure that YouTube is a place for users, viewers, and creators to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policies. The team enhances the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Process removal requests efficiently and accurately, including trademark issues, privacy issues, defamation issues, court orders, law enforcement requests and requests from government agencies.

• Respond to internal and external customer inquiries regarding YouTube's legal removals processes.

• Work within a team to identify and improve processes, operational quality and scalability.

• Assist in developing internal and external educational materials, and in designing new workflows to support the strategic directions of the business.

• Review graphic, controversial and sometimes offensive video content. Be available for occasional remunerated on-call coverage during the weekend.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.

• 2 years of experience in content moderation, law, policy, operations, or related fields.

Preferred qualifications

• Experience working with internet technologies and related policy and regulatory environments, with effective project management skills.

• Experience in content moderation and support operations.

• Experience with SQL and spreadsheets.

• Excellent communication, collaboration, and presentation skills.