Customer Engineer, SMB and Startups, Cloud (English, Vietnamese)

Responsibilities

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
• Share in-depth Google Cloud expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
• Lead prospecting and acquisition of new logos, creating and building customer relationships from scratch, and establishing yourself as a trusted advisor on their long-term technology and business decisions.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 1 year of experience with cloud native architecture in a customer-facing or support role.
• Ability to communicate in English and Vietnamese fluently to engage with clients in the region.

Preferred qualifications:

• Experience working with, and passion for, the small medium business and startup ecosystem.
• Experience prospecting, building and maintaining new customer relationships from scratch, with excitement for building out greenfield territories.
• Understanding of common systems management concepts such as image management, patching, automated deployment, etc.
• Understanding of security concepts such as encryption, identity management, access control, attack vectors, and pen testing.