About the job

g Tech’s Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, g Tech Professional Services helps customers attain their business goals while building long-term capabilities.

In g Tech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Responsibilities

• Analyse and resolve complex technical problems and roadblocks around data and tools access.

• Identify opportunities to optimize and automate workflows across a wide variety of projects.

• Work closely with product managers and software engineers to improve or develop new Google tools and products.

• Collaborate with consumer and engineering teams to write complex code and implement tools to improve troubleshooting efficiency and the end user experience.

• Manage stakeholder expectations and communicate with internal teams and external consumers, advertisers, and publishers to provide technical and business feedback as well as deliver technical solutions.

Minimum qualifications

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.

• 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).

• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).

• Experience troubleshooting technical issues for internal/external partners or customers.

• Ability to communicate in English and Portuguese fluently to engage with local stakeholders.

Preferred qualifications

• Master’s degree in Engineering, Computer Science, Business, or a related field.

• Experience troubleshooting and working with and managing external partners or customers.

• Experience with payments systems or domain.