About the job

As a Senior UX Research Manager on Consumer Shopping, you will drive the development of consumer experiences on surfaces like Gemini, AI Mode, Shopping, helping us harness the power of AI to create shopping experiences people love. You will act as the advocate for the people who use our products as well as the members of your team.

In this role, you will leverage the expertise in qualitative research methods, and your quantitative know-how, to generate insights that fuel innovation. You will collaborate with Product Management, UX, Engineering, and Data Science leaders to turn those insights into action, influencing the product development and strategy.

People shop on Google more than a billion times a day - and the Commerce team is responsible for building the experiences that serve these users. The mission for Google Commerce is to be an essential part of the shopping journey for consumers - from inspiration to to a simple and secure checkout experience - and the best place for retailers/merchants to connect with consumers. We support and partner with the commerce ecosystem, from large retailers to small local merchants, to give them the tools, technology and scale to thrive in today’s digital world.

The US base salary range for this full-time position is $224,000-$315,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Lead and grow a team of qualitative and mixed-method researchers, helping them design and execute insights that drive business impact.

• Act as a thought leader, communicating and advocating user-centered recommendations at all levels of the organization.

• Partner with cross-functional leaders to develop user-centered strategy, ensuring it is informed by the evolving consumer landscape.

• Develop relationships with partner teams across Google to triangulate insights and create data-driven recommendations to influence decision-making.

• Raise the quality bar for qualitative research methods and communication across Shopping UX Research.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.

• 10 years of experience in an applied research setting, or similar.

• 5 years of experience leading design projects and managing people or teams.

• Experience applying qualitative and quantitative research methodologies (e.g., usability studies, interviews, contextual inquiry, focus groups, field and lab studies, diary study and surveys).

• Experience conducting consumer research in all stages of the product development life-cycle, from conception to launch.

Preferred qualifications

• Master’s degree or PhD in Human-Computer Interaction, Psychology, Sociology, Cognitive Science, Statistics, Computer Science, or a related field.

• 10 years of experience conducting UX research on products and working with executive leadership.

• 7 years of experience managing projects, and working in a global organization.

• Experience defining creative research approaches.

• Experience in Commerce.