About the job

Google creates products and services that make the world a better place, and g Tech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

The US base salary range for this full-time position is $174,000-$252,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Work with customer project managers and Google Technical Services (Travel Services) Flights Solutions Engineers to define project deliverables and develop detailed project plans. Track progress against the project plan, identify dependencies and potential roadblocks and mitigating risk to ensure deliveries.

• Analyze customer requirements and objectives. Responsible for the gathering and documentation of requirements, and participate in the authoring of these documents.

• Manage troubleshooting and resolution of integration-related issues, work closely with technical teams to resolve issues, and provide support for strategic partners of Google.

• Participate in our 24-7 oncall rotation.

• Coordinate with internal teams to define and manage responsibilities for the overall partner base. Provide feedback to Product, Sales and related teams on opportunities to improve product design. Escalate trends and file bugs and feature requests.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.

• 10 years of experience in a project management or a customer-facing role.

Preferred qualifications

• Experience in XML, HTML, or UNIX/Linux.

• Experience with technical support and troubleshooting.

• Proven record of providing high touch support to enterprise customers or partners.

• Ability to manage multiple assignments simultaneously, work independently and drive projects to completion with guidance and attention to detail.

• Excellent organizational, project management, and written and verbal communication skills.