Lead discovery conversations to identify operational strengths or risks, determine key implementation stakeholders, and unearth blockers. Coordinate with Sales partners on an aligned approach for the customer.

Architect customer rollout plans by coordinating with the client on an implementation roadmap, providing internal communications plans, timelines for critical milestones, collateral, and resources.

Verify adoption and compliance, sourcing client feedback and identifying possible process improvements. Monitor progress and address roadblocks through regular check-ins, troubleshooting, and escalation as needed.

Improve the process by identifying technical, operational, and proactive solutions to scaling customer best practices across Google’s advertisers globally and cross-channel.

Design and implement end-to-end best practice security activation approaches for a portfolio of customers.

Bachelor’s degree or equivalent practical experience.

8 years of experience in a technical project management or a customer-facing role.

Experience in customer support/success programs or equivalent roles.