About the job

g Tech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

The g Reach Program is a 12-month paid upskilling program for students and industry professionals with disabilities and vocations that support applicants with a Chinese government-issued certificate. You'll receive on-the-job training and work on a range of projects. As a g Reach Associate, you'll be placed in teams across the business, such as Device and Services, Software, Advertising Sales, User Support, Market HR, and Google Cloud.
Google creates products and services that make the world a better place, and g Tech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Work with clients and internal stakeholders to realize business goals in market.

• Work with sales to identify and develop new business opportunities.

• Understand requirements, and provide best practices and technical solutions around applying ad products and technologies.

• Identify and solve client problems proactively and creatively through effective project management and technical consultation.

Minimum qualifications

• Experience with computer science (e.g., database, web/app technology).

• Ability to communicate in English and Mandarin fluently to collaborate with colleagues and complete tasks and projects.

Preferred qualifications

• Experience in a customer-facing role with product implementations, digital ad operations, or technical sales.

• Knowledge of databases with the ability to construct complex SQL queries.

• Ability to absorb complex technical concepts and communicate them to a non-technical audience effectively.

• Ability to code with Java or Python.

• Ability to work separately and manage multiple projects simultaneously.

• Excellent problem-solving, investigative, and project management skills.