About the job

As a Cloud Consulting Account Lead, you will partner with the customer’s technical and business executive leadership team to help with value realization, automate application development, and enable them to develop solutions and deliver innovation to their end users. You will work with the account team to identify opportunities for partnership and to expand their use of Google Cloud products. You will focus on managing customer loyalty, ensuring Google Cloud value is continually being realized, and partner with customer technical executives to identify opportunities to drive innovation into their service offerings with Google Cloud.

You will lead the acceleration of service adoption of Google Cloud, guiding the more technical customers through the people, process, and technology facets of their Google Cloud adoption journey. You will work across customer-facing teams to ensure that a customer’s experience on Google Cloud exceeds their expectations. You will understand the customer’s business goals and regularly engage with executive stakeholders across a cross-functional and geographically dispersed team to ensure Google is helping them achieve their goals.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Drive the adoption and onboarding of Google Cloud at key organizations to help customers realize the business value of the partnership and offerings.

• Create value for customers by partnering to define success and build a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals.

• Understand relationships with key stakeholders (e.g., C-suite, Information Technology (IT) teams) and the customer’s business within their industry to develop roadmaps.

• Guide Information Technology (IT) executives through the organizational changes needed to unlock the value of the cloud, and help them staff, train, and align their people and partners to deliver on their cloud transformation.

• Partner with customer-facing account teams and executives (e.g., sales, support, professional services, customer engineering, partners) to develop technical plans that help customers achieve their business goals.

Minimum qualifications

• Bachelor's degree in Management, Technical, or Engineering field, or equivalent practical experience.

• 10 years of customer-facing experience in enterprise strategy and business development, translating enterprise customer needs into solutions.

• Experience implementing cloud-based solutions, IaaS and PaaS, and managing initiatives across engineering, sales, support, professional services, and distributed teams.

Preferred qualifications

• Experience partnering with digital native clients from a people, process, and technology perspective, identifying areas of improvement, and advocating for new technologies and products.

• Experience building relationships to expand product adoption at enterprise customers.

• Experience with data center migration strategies, collaborating with channel partners and systems integrators.

• Knowledge of Google Cloud ecosystem.

• Ability to translate business requirements into technological solutions.

• Excellent communication, presentation, problem-solving, conflict resolution and program management skills.