About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

In this role, you will lead, coach, and motivate a team to use their business skills to understand our advertisers' needs and deliver solutions that grow their businesses. You will own relationships and partner directly with clients to deliver sustainable solutions. You will also work with the Sales Leadership team to set objectives and run the day-to-day operations for the business. You will accelerate business growth and think strategically about the business segment while working cross-functionally with partner teams. You will proactively think outside the box and be an advocate for customers to help shape the engagement and program design.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Recruit, retain, motivate and develop a client-facing sales team.

• Deliver against ambitious business and product goals, and grow engagement and client satisfaction for a portfolio of small businesses in an assigned market.

• Analyze data, trends, and client performance with your teams to develop plans for customers while tracking activity and provide detailed data analysis weekly, driving consistent Customer Relationship Management (CRM) tracking.

• Model and coach business behaviors including C-level engagement, effective questioning, objection handling, and selling.

• Ensure team readiness to deliver advertising solutions and create a culture of business innovation and advertiser success on the team.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.

• 11 years of experience with sales in advertising, marketing, consulting, media, or business development agencies.

• Experience in people management.

• Experience building a book of business within Central and Eastern Europe (CEE) region and market.

• Ability to communicate in English and any one CEE language (Czech, Ukrainian, Romanian, Lithuanian, Hungarian, Croatian, Serbian, Estonian, Latvian or Greek) fluently to support client relationship management in this region.

Preferred qualifications

• Experience in building relationships with internal and external executive-level stakeholders, particularly in an advertising or marketing context.

• Experience managing business teams.

• Experience in digital media.

• Ability to own business team operations, including portfolio management, team building, Key Performance Indicators (KPI) measurement and execution.