Support account teams on complex and highly technical capacity requests from GCP’s largest existing and new customers and build relationships with GCP Product and Engineering teams to better understand the technical stack in order to triage in a timely manner.

Influence product design to ensure capacity requirements are taken into account through the product lifecycle and drive initiatives to design and implement capacity planning processes that drive improvements in performance, cost-effectiveness and customer experience for Cloud customers.

Analyze customer usage patterns and lead consensus demand planning processes with account teams to build long term demand forecasts that anticipate resource needs for long lead time products.

Identify and mitigate potential capacity bottlenecks through proactive monitoring and demonstrate operational excellence to minimize downtime and service disruptions for strategic customers and lead capacity review meetings with stakeholders.

Bachelor's degree or equivalent practical experience.

2 years of experience in program or project management.

Experience in capacity planning.

Experience in demand planning.