Drive experiences for high-value portfolios by resolving complex escalations and optimizing the end-to-end customer journey.

Track adoption metrics and satisfaction scores to identify trends, proactively addressing friction points.

Partner with Engineering, Product, Sales, and Policy teams to foster collaborative problem-solving and influence global strategy.

Apply product expertise to solve systemic technical issues and execute projects that enhance product functionality and operational policy.

Analyze customer insights to lead high-impact initiatives that improve technology, processes, and user awareness. Act as a primary product expert, coaching global teams and fostering a culture to empower partner success.

Bachelor’s degree or equivalent practical experience.

5 years of experience in a technical project management or a customer-facing role.

Experience in the online media landscape.

Experience developing customer-focused solutions including: troubleshooting, finding new processes or product features.