About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Specialist with a focus in Cloud AI, you will partner with technical sales teams to differentiate Google Cloud to our customers. You will serve as a technical expert responsible for accelerating technical wins and adoption of specialized workloads. You will leverage your deep expertise in product areas, in partnership with Platform CEs, to develop prototypes, proofs-of-concept, and demos to sell new, highly specialized solutions to customers. You will solve AI-centered customer issues and provide a critical feedback loop to influence product development.

You will engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will blend sales prowess, market knowledge, and technical engagement to prove the value of the Google Cloud portfolio.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $125,000-$183,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

The Canada base salary range for this full-time position is CAD 157,000-161,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Please note that the compensation details listed in Canada role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Drive the technical win for workloads within Cloud AI to ensure rapid and successful adoption, primarily supporting the business cycle from technical evaluation through customer ramp.

• Combine sales strategies, development and prototyping to provide functional, customer-tailored solutions that secure buy-in from customer domain experts.

• Provide technical consultation to customers, acting as a technical advisor and building lasting customer relationships.

• Leverage learnings from customer engagements to contribute to reusable solutions and assets with the Go-To-Market team.

• Work within product and engineering management systems to document, prioritize, and drive resolution of customer feature requests and issues.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.

• 6 years of experience with cloud native architecture in a customer-facing or support role.

• Experience with AI agent orchestration frameworks (e.g., Lang Graph, CrewAI, Auto Gen), agentic design patterns (e.g., tool-use, multi-agent collaboration), and integrating models into autonomous workflows via advanced API prompting and Retrieval-augmented generation (RAG).

• Experience with machine learning model development and deployment.

• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

• Experience with programming or technical proficiencies to demo, prototype, or workshop with customers.

Preferred qualifications

• Master's degree in Computer Science, Engineering, Mathematics, or a technical field.

• Experience working with startups.

• Experience in building machine learning solutions and leveraging specific machine learning architectures (e.g., deep learning, LSTM, convolutional networks).

• Experience with frameworks for deep learning (e.g., Py Torch, Tensor Flow, Jax, Ray, etc.), AI accelerators (e.g., TPUs, GPUs), model architectures (e.g., encoders, decoders, transformers), or using machine learning APIs.

• Ability to learn quickly, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.