As the Technical Account Manager Lead, you will be responsible for the delivery of Technical Account Management (TAM) services to ensure customers get the most value from their Google Cloud Platform investments. TAMs are proactively focused on increasing cloud adoption and cloud usage by providing high impact advice centered on Learning and Enablement, Platform Health, Architectural Stability, and Operational accuracy. You will build, lead, and coach a team of TAMs as they work with their customers to provide core technical, product, and operational advice that aligns directly to the customers’ larger business objectives. The teams are seen as trusted technical advisors who understand enterprise IT’s strategic and architectural challenges, and are able to engage directly with executives, specialist, and developers at our partners and large enterprise customers.
In this role, you will build and maintain effective relationships with the Field Sales and Customer Engineering teams, to assign, allocate, and prioritize TAM activities for their customers. You will work with your peer TAM Leads to share best practices and will place an emphasis on shared success across your teams.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

• Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.

• 15 years of experience in a customer-facing role working with stakeholders to architect, develop, or maintain cloud solutions in cloud environments.

• Experience in people management, including developing and leading technical teams.

• Ability to communicate in Japanese and English fluently as this is a customer facing role that requires communication with local Japanese customers.