Identify operational risks and implementation blockers. Partner with sales to evaluate customer infrastructure and design tailored security solutions that align with stakeholder needs/technical requirements.

Orchestrate end-to-end implementation roadmaps, providing communication templates, timelines, and technical resources. Facilitate user tasks at scale, such as passkey deployment, while proactively resolving administrative/technical roadblocks.

Ensure long-term adoption through compliance monitoring and structured feedback loops. Standardize global go-to-market strategies by developing playbooks and proactive interventions to stabilize high-stakes security rollouts.

Act as a structured voice for the customer, balancing upstream technical improvements with ground-level experience. Drive cross-channel solutions to scale security best practices across Google’s global advertiser base.

Cultivate global connectivity across partner teams to deliver unified outcomes. Establish success frameworks that quantify impact on customer experience while providing executive-level escalation support across regions.

Bachelor’s degree or equivalent practical experience.

8 years of experience in a project management or a customer-facing role.