About the job

As a Strategy and Operations Lead within the Global Business and Operations (GBO) Tools team, you will lead critical priorities and projects. You will serve as a thought partner to business executives and key leaders, driving an understanding of global sales and support teams through technical enablement and automation. You will develop solutions for business problems. You will be at the forefront of transforming early-stage ideas into future-growth initiatives, helping to drive significant, multi-year business transformations currently underway within the Global Business Applied Artificial Intelligence (AI) (GBAI) ecosystem. You will collaborate with product management, engineering, and frontline sales and support teams to ensure the internal systems empower stakeholders and improve decision-making.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Partner with cross-functional teams to define, structure, and drive end-to-end operational initiatives for GBO Tools.

• Enhance processes, drive change management, and improve business cadence through partnerships and effective project management.

• Enable critical decision-making by gathering cross-functional context, cross-pollinating learnings, and driving business analysis with effective communication.

• Lead key business cadences, including annual planning, objectives and key results (OKR) setting, and business reviews to align resources with organizational goals. Leverage internal and external data sources to create models, identify new opportunities, and deliver recommendations for business optimization.

• Build and support internal systems and dashboards that improve and streamline enablement flows for practitioners. Test leadership to align resources to business outcomes while managing global priorities and removing roadblocks to execution.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.

• 6 years of experience in a management consulting, business strategy or corporate advisory role or program management.

Preferred qualifications

• MBA degree.

• Experience with data modeling and analysis to translate issues into insights.

• Experience in program management, including OKR development and the ability to move from granular detail to executive-level strategy.

• Knowledge of sales technologies, digital media products, and the market landscape for software or internet industries.

• Ability to lead operational initiatives in a changing environment.

• Excellent people management, and verbal and written communication skills, with the ability to influence executive-level audiences and cross-functional partners.