Lead discovery conversations to identify operational strengths/risks, determine key implementation stakeholders, unearth blockers, etc. and co-ordinate with sales partners on an aligned approach for the customer.

Handle objections and address roadblocks while partnering with the client to develop a rollout plan. Help the client plan an implementation roadmap, provide internal communications plans, timelines for critical milestones, collateral and resources, etc.

Verify adoption and compliance, source client feedback and identify possible process improvements. Monitor progress and address roadblocks through regular check-ins, troubleshooting, and escalation as needed.

Identify technical, operational and proactive solutions to scaling security best practices across Google’s Advertisers globally and X-channel.

Facilitate user communications by providing email templates, support resources, and guide successful completion of complex user tasks at scale (eg. passkey creation across many users/devices).

Bachelor’s degree or equivalent practical experience.

5 years of experience in a technical project management or a customer-facing role.