About the job

g Tech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google creates products and services that make the world a better place, and g Tech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Cultivate deep technical and product knowledge of the ad business generation ecosystem to architect solutions and implementations for the partners.

• Lead technical engagements with bidders and agencies, align Google’s product suite with their specific business goals to drive long-term business and engagement.

• Resolve complex technical escalations from sales and clients, while proactively developing tools, documentation, and workflows to scale support globally.

• Identify and implement best practices to streamline business strategies, accelerate product adoption and establish a blueprint for partner success.

• Act as a critical feedback loop between the market and the product to influence strategy, design, and prioritization in collaboration with Go-to-Market (GTM), Product Management, and Engineering teams.

Minimum qualifications

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.

• Experience in technical troubleshooting and writing code in one or more programming languages.

• Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.

• Ability to communicate in English and Mandarin fluently to support client relationship management in this region.

Preferred qualifications

• Experience working alongside technical teams (Product, Engineering, or Sales) to solve complex, ambiguous problems.

• Experience as a software developer, data scientist, or a deep technical understanding of the ad business generation industry.

• Ability to manage multiple, time-sensitive projects simultaneously and the drive to take a project from an initial idea to full completion independently.

• Ability to translate complex technical concepts into clear, actionable advice for non-technical stakeholders or external partners.

• Excellent investigative skills, with the ability to debug customer-facing issues, whether it's at the code level or within a broader system implementation.