• Support the Comms Strategy and Incubation Lead in implementing internal and external communication strategies regarding sensitive user interactions, public engagement, operational updates for leadership.

• Deploy a variety of communications, including internal updates for executive leaders, external guidelines, standardized templates for escalation management.

• Ensure adoption of consistent tone, voice, and strategy across all communication channels, including social media, direct outreach, agent support, video content.

• Serve as the primary owner for tone and voice standards across SCE, the Consumer Support Organization, and the Creator Success Organization. Manage the evolution of communication standards for a unified YouTube voice, translating high-level brand identity into actionable guidelines for a set of communications channels.

• Partner directly with cross-funtional partners and SCE Escalation Managers to develop communications for urgent escalations, ensuring these locked-down messages are scaled throughout the organization and comms channels.

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

• Bachelor's degree or equivalent practical experience.

• 7 years of experience in a relevant field such as escalation management, crisis communications, crisis PR, or brand management in environments such as government or tech sectors.