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Google
Google

Organizing the world's information and making it universally accessible.

Head of Customer Engineering, Manufacturing and Industrial

RoleSales Engineering
LevelDirector
WorkOn-site
TypeFull-time
Posted3 weeks ago
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  • Lead a team of CE Managers and extended teams, focusing on team culture, talent strategy, and skills development to deliver successful cloud transformation outcomes for customers and accelerate value realization.

  • Foster customer partnership and provide thought leadership related to cloud, cross-pillar solutions, and expansion opportunities to drive technical wins.

  • Partner with business leadership to define technical go-to-market strategies and delivery plans, with a focus on winning new workloads and driving consumption within existing ones. Through planning stages, determine alignment, coverage and staffing needs.

  • Balance technical leadership with operational excellence; lead workload and opportunity review meetings with Sales and CE teams and provide insight into how to achieve technical agreements and migration strategy, working directly with customers, partners, and prospects.

  • Work cross-functionally across Google, partners, and your team to resolve technical roadblocks.

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You will foster a culture of technical ownership and understand the mechanics of architecture, delivery, and consumption across the Google Cloud portfolio.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

  • Bachelor's degree or equivalent practical experience.

  • 10 years of experience with cloud native architecture in a customer-facing or support role.

  • 3 years of experience as a manager leading teams in a technical customer-facing role within professional services or sales engineering.

  • Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.

  • Experience leading technical conversations, demos, prototyping, or workshops with customers.

  • Experience in the Public Sector.

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About Google

Google

Google

Public

Google specializes in internet-related services and products, including search, advertising, and software.

10,001+

Employees

Mountain View

Headquarters

$1,700B

Valuation

Reviews

10 reviews

4.5

10 reviews

Work-life balance

3.2

Compensation

4.3

Culture

4.1

Career

4.2

Management

3.8

82%

Recommend to a friend

Pros

Great benefits and perks

Innovative and interesting work

Career development and learning opportunities

Cons

High pressure and expectations

Long hours and heavy workload

Fast-paced and overwhelming environment

Salary Ranges

57,503 data points

Mid/L4

Mid/L4 · Accessibility Analyst

1 reports

$214,500

total per year

Base

$165,000

Stock

-

Bonus

-

$214,500

$214,500

Interview experience

9 interviews

Difficulty

3.4

/ 5

Duration

14-28 weeks

Offer rate

44%

Experience

Positive 0%

Neutral 56%

Negative 44%

Interview process

1

Application Review

2

Online Assessment/Technical Screen

3

Phone Screen

4

Onsite/Virtual Interviews

5

Team Matching

6

Offer

Common questions

Coding/Algorithm

System Design

Behavioral/STAR

Technical Knowledge

Product Sense