Support pre-business activities for the Mandiant Consulting organization, including creating Statement Of Work (SOW) and other agreement documents.

Work within a case management system, ensure requests are progressing and regular timely updates are made. Drive end to end resolution, including engaging with other departments as required.

Create and drive to completion solutions to address non-standard customer situations and document approaches for re-use.

Assist with governance related activities that help the consulting organization become more efficient.

Assist with gathering information for customer on-boarding requirements, working with business and consultants to resolve pricing/scoping issues, and liaising with customers and partners in discussions.

Bachelor's degree or equivalent practical experience.

5 years of experience in an operations or customer support role with a professional services firm, software or technology-based company.

5 years of experience with Salesforce or related Enterprise Resource Planning (ERP) systems.