Provide requested capacity in a timely, transparent manner with assurance of capacity.

Direct engagement with customers during quarterly business reviews or on site capacity support for major events as a capacity specialist.

Manage customer capacity escalations, triage requests through to complete, drive action through cross-functional coordination between product, engineering, supply planning, and other involved stakeholders to provide updates to executive leadership and expedited resolution to business teams.

Define and improve processes, metrics, tools and automation to effectively meet customer needs, while reducing inefficiency in our fleet and toil for all stakeholders

Develop programs across cross-functional stakeholders and executives across business, product, engineering, and supply chain.

Bachelor's degree in a technical field, or equivalent practical experience.

5 years of experience in technical program management.

Experience building reports to track/report Key Performance Indicators (KPIs).

Experience analyzing product or technical plans and identifying success metrics, risks, and dependencies.

Experience in SQL and quantitative analysis.

Ability to communicate in Mandarin fluently to manage local clients.