About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably.

As Supportability Tech lead (STL), you'll be responsible for collaboration with Networking and Storage Developer, product teams, providing technical oversight, and operational management for a portfolio of critical products and infrastructure across the Cloud Networking and Storage teams as well as horizontal project areas that apply to all products diagnostic tooling or systemic product issues.

You will foster technical influence across networking and storage products, supporting their successful adoption by GCP customers. These products and services drive planet-scale networking and storage, enabling the next generation of AI workloads spanning GCP and partner ecosystems.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

For US Applicants:

The US base salary range for this full-time position is $177,000-$257,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

For Canada Applicants:

The Canada base salary range for this full-time position is CAD 174,000-178,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Please note that the compensation details listed in Canada role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Understand and evaluate the scalability and reliability to ensure the technical leads are always a step ahead of customer demands.

• Identify and drive major product supportability efforts as the primary support interface into developer leadership.

• Own technical relationships with leaders in product development and site reliability development, in order to improve the customer experience.

• Collaborate with global teams.

Minimum qualifications

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.

• 13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).

• Experience with one common scripting or coding language (e.g., Python, shell scripting).

• Experience with infrastructure systems, the scope and impact of the systems, and the underlying technology.

• Systems experience (e.g., Linux, Unix) or a similar operating system.

Preferred qualifications

• Experience in software development in Java, C++, Python, Go or production software system design.

• Understanding of private and public cloud design considerations and limitations in the areas of virtualization, global infrastructure, distributed systems, scalable storage solutions, software-defined networking, and storage services.

• Ability to execute technical projects at global scale, across multiple teams and time zones.

• Ability to innovate using technology to advance business goals.

• Excellent organization, prioritization, problem-solving, and debugging skills with effective written and verbal communication and presentation skills.